FOR THE BUYERS

SHIPPING

Most of the orders placed through us are shipped within 3-8 business days. You will be notified of a planned shipping date within 2 to 3 business days of placing your order. The Shipping charges are subject to estimation thus, ranging between Rs.50 and Rs.200, in accordance with the weight, size and nature of the package. Orders placed for products that amount to more than Rs.1500 shall be eligible for free delivery.

Accepting requests for pickup or special delivery are at our discretion.

b) PAYMENT

Payment is required to be made before the shipment of your order. We accept convenient modes of payment such as credit card, net banking, and debit cards like MasterCard, and visa. We accept Cash on Delivery orders as well, but those orders are not eligible for free shipping offer. 

c) OCTROI

Octroi is a local tax collected on various articles brought into a district. Cities such as Nagpur, Sangli, Dombivili, Nasik, Mumbai, Pimpri & Chinchwardi, Kothrud (Pune), Ahmednagar, Pune, Akola are Octroiable cities. Any applicable Octroi will be payable by the customer. You are required to pay Octroi to the courier company if requested by them in these cities. www.elephantrunk.in is not responsible for any Octroi payments.

d) DELIVERY OF THE PRODUCT- ESTIMATED TIME OF DELIVERY AND MODE OF DELIVERY

The estimated time of delivery is within 3 to 8 working days. We try to process all deliveries through reputed courier companies and third party Vendors. In some cases where the pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners. We strive to send the highest quality of products to our Customers, fresh picked from local farms.
However, damage may occur in the process of couriering or transporting the goods, which is carried out wholly by the third party logistics vendor. You thereby acknowledge that the responsibility and liability for goods that may arrive damaged lies wholly and solely on the third party vendor charged with transporting the goods, and not the Company. You may thereby make any claims or seek remedies only from the third party vendor for the same, and not the Company.

e) PACKAGING OF THE ITEM

All items will be delivered in their original packaging, and additional packaging will be provided for shipment. Our items are packaged with an initial layer of plastic wrap or covering paper and then place the entire parcel in a cardboard box or any type of container to be shipped to you. However, we may at times hire third parties or other related individuals for the packaging of items. The Company bears no responsibility or mandatory requirements as to the packaging of items, and will bear no liability in case of any damage or loss caused as a result of the packaging.

f) ONLINE TRACKING

All www.elephantrunk.in items are delivered through reputed courier partners who will provide you with a tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We will email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.

g) BUYERS PROTECTION PROGRAM

www.elephantrunk.in upholds high standards of post purchase service, such as easy returns and refunds in case of damaged/defective/broken orders, or if the order does not match the description or photo as specified on the website, or if the product is disliked for quality. Delivery is considered complete when the customer