Refund Policy

1. Reporting Discrepancies

Any discrepancies or defects in the product must be reported within 2 days of receipt, along with evidence such as photographs or detailed descriptions.

2. Quality Satisfaction Guarantee

If a customer is unsatisfied with the quality, a return can be initiated for a full refund, subject to our verification.

3. Return of Product

Products should be returned in their original condition. In cases where we cannot arrange a pickup, the customer is responsible for shipping the product back.

4. Reimbursement of Shipping Costs

We will reimburse actual shipping costs for returning the product, which will be included in the refund process.

5. Processing of Refund

Refunds are processed within a standard timeframe of 3-7 business days and credited to the original method of payment.

6. Non-Returnable Items

Certain items like custom-made, perishable goods, or personal care products may not be returnable. These exceptions will be clearly stated on the product page.

7. Exchange Policy

In lieu of a refund, customers may opt for an exchange of the product, subject to availability.

8. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order. Post this period, cancellation may not be possible.

9. Partial Refunds

In cases where only part of an order is returned, a partial refund will be issued for the returned item(s) only.

10. International Returns

For international orders, customers are responsible for return shipping costs, including any customs duties or taxes.

11. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately for a replacement or refund.

12. Changes to Refund Policy

We reserve the right to modify this refund policy at any time, so please review it frequently.

13. Contact Information

For any queries regarding returns and refunds, please contact us at support@elephantrunk.in