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PRIVACY POLICY

We, M/s KRISHNA SUPER SPICES, a Sole Proprietorship, represented by its Proprietor Leena Babulal, operating under the brandname Elephantrunk, having itsregistered office at “Krishna Super Spices, Chelackal Building, Munnar, Kerala 685612”, represented by its members, hereinafter referred to as the “Company” (wheresuch expression shall, unless repugnant to the context thereof, be deemed to include itsrespective legal heirs, representatives, administrators, permitted successors andassigns.) The creator of this Privacy Policy ensures steady commitment to Your privacy with regard to the protection of your invaluable information. This privacy policy contains information about the Website www.elephantrunk.in(hereinafter collectively referred to as the “Platform”).

In order to provide You with Our uninterrupted use of services, We may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.

This Privacy Policy shall be in compliance with the General Data Protection Regulation(GDPR) in effect from May 25, 2018 and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Site.

If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk at support@elephantrunk.in .

ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATERS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

1. DEFINITIONS:
  • a. “We”, “Our”, and “Us” shall mean and refer to the Platform and/or theCompany, as the context so requires.
  • b. “You”, “Your”, “Yourself”, “User”, “Buyer”, and “Customer” shall mean andrefer to natural and legal individuals who use the Application or Website and who is competent to enter into binding contracts, as per Indian laws.
  • c. “Buyers/Customers” shall refer to those willing to avail services for the/>purchase and delivery of goods through the Platform.
  • d. “User” shall refer to both “Customers” and “Buyers”.
  • e. “Services” refer to providing a Platform for Customers to purchase goods and products, make payment and receive delivery through the use of a single platform.
  • f. “Third Parties” refer to any Application, company or individual apart from the User and the creator of this Application.
  • g. The term “Platform” refers to the Website which provides the Customer the facility to purchase home appliances from various online sources on a single domain and receive delivery of the same through the Company.
  • h. “Personal Information” shall mean and refer to any personally identifiable information that We may collect from You such as Name, Location, Email Id, Mobile number, Password etc. For removal of any doubts, please referto Clause 2.2. INFORMATION WE COLLECT We are committed to respecting Your online privacy.
  • We further recognize Your need for
    appropriate protection and management of any Personal Information You share with us.
    We may collect the following information:

    a. Personal data such as, but not limited to, Name, Email Id, Mobile number,
    Password, Mailing address, Age, Gender, etc;

    b. Tracking Information such as, but not limited to the IP address of your device and
    Device ID when connected to the Internet. This information may include the URL
    that you just came from (whether this URL is on the Platform or not), which URL
    you next go to (whether this URL is on the Platform or not), your computer or device
    browser information, and other information associated with your interaction with
    the Website.;

    c. Details of Website usage for analytics.

    This privacy policy also applies to data we collect from users who are not registered as

    members of this site, including, but not limited to, browsing behaviour, pages viewed
    etc. We also collect, and store personal information provided by you from time to time
    on the Site. We only collect and use such information from you that we consider
    necessary for achieving a seamless, efficient and safe experience, customized to your
    needs including:

    a. To enable the provision of services opted for by you; 

    b. To communicate necessary account and service related information from time
    
to time; 


    c. To allow you to receive quality customer care services and data Collection;

    d. To comply with applicable laws, rules and regulations;

    Where any service requested by you involves a third party, such information as is
    reasonably necessary by the Company to carry out your service request may be shared
    with such third party.
We also do use your contact information to send you offers
    based on your interests and prior activity. The Company may also use contact
    information internally to direct its efforts for service improvement but shall
    immediately delete all such information upon withdrawal of your consent for the same
    through the ‘unsubscribe’ button or through an email to be sent
    support@elephantrunk.in .

    You may from time to time choose to provide payment related financial information
    (credit card, debit card, bank account details, billing address etc.) on the platform. We
    are committed to keeping all such sensitive data/information safe at all times and
    ensure that such data/information is only transacted over secure Site of approved

    payment gateways which are digitally encrypted and provide the highest possible degree
    of care available under the technology presently in use. We shall collect and store all
    such information in our internal Company servers for a finite period time, as long as you
    are a User of the platform and shall immediately delete all such information upon expiry
    of your User ship. We shall also delete all aforementioned communication upon
    withdrawal of User ship of any single Party to the communication.

    The Company will not use your financial information for any purpose other than to
    complete a transaction with you. To the extent possible, we provide you the option of
    not divulging any specific information that you wish for us not to collect, store or use.
    You may also choose not to use a particular service or feature on the Site and opt out of
    any non-essential communications from the platform.

    Further, transacting over the internet has inherent risks which can only be avoided by
    you following security practices yourself, such as not revealing account/login related
    information to any other person and informing our customer care team about any
    suspicious activity or where your account has/may have been compromised.

    At every stage prior to, during or after information collection, you have the right to
    access all personally identifiable information provided, rectify or alter all personally
    identifiable information provided, restrict the level of information to be retained as per
    your sole discretion and object to the retention, use and potential disclosure of the
    personally identifiable information.

    3. OUR USE OF YOUR INFORMATION

    The information provided by you shall be used to provide and improve the service for
    you and all users.

    a. For maintaining Internal record.
    b. For providing the Services/Delivery Of Services and Food Products.
    c. For enhancing the Services provided.

    For more details about the nature of such communications, please refer to our Terms of
    Service. Further, your personal data and Sensitive Personal data may be collected and
    stored by Us for internal record.

    We use Your tracking information such as IP addresses, and or Device ID to help
    identify you and to gather broad demographic information and make further services
    available to you.

    We will not sell, license or trade Your personal information. We will not share your
    personal information with others unless they are acting under our instructions or we are
    required to do so by law.

    Information collected via Our server logs includes users' IP addresses and the pages
    visited; this will be used to manage the web system and troubleshoot problems. We also
    use third-party analytics, tracking, optimization and targeting tools to understand how
    users engage with our Platform so that we can improve it and cater personalized
    content/ads according to their preferences.

    4. HOW INFORMATION IS COLLECTED

    Before or at the time of collecting personal information, we will identify the purposes for
    which information is being collected. If the same is not identified to you, you have the
    right to request the Company to elucidate the purpose of collection of said personal
    information, pending fulfillment of which you shall not be mandated to disclose any
    information whatsoever.

    We will collect and use your personal information solely with the objective of fulfilling
    those purposes specified by us, within the scope of consent of the individual concerned
    or as required by law. We will only retain personal information as long as necessary for
    the fulfillment of those purposes. We will collect personal information by lawful and fair
    means and with the knowledge and consent of the individual concerned.

    Personal data should be relevant to the purposes for which it is to be used, and, to the
    extent necessary for those purposes, should be accurate, complete, and up-to-date.

    5. COOKIES
    We use data collection devices such as “cookies” on certain pages of our Websites.
    “Cookies” are small files sited on your hard drive that assist us in providing customized
    services. We also offer certain features that are only available through the use of a
    “cookie”. Cookies can also help us provide information, which is targeted to your
    interests. Cookies may be used to identify logged in or registered users. Our Website
    uses session cookies to ensure that you have a good experience. These cookies contain a
    unique number, your 'session ID', which allows our server to recognize your computer
    and 'remember' what you've done on the Platform. The benefits of this are:

    a. You only need to log in once if you're navigating secure areas of the site
    b. Our server can distinguish between your computer and other users, so you can
    see the information that you have requested.
    You can choose to accept or decline cookies by modifying your browser settings if you
    prefer. This may prevent you from taking full advantage of the Platform. We also use
    various third-party cookies for usage, behavioral, analytics and preferences data. The
    following are the different types of Cookies used on the Platform:
    a. Authentication cookies: To identify the user and share the content that he
    or she requested for.
    b. Functionality cookies: For customized user experience and resuming past
    course progress.
    c. Tracking, optimization and targeting cookies: To capture usage metric
    on device, operating system, browser etc. to capture behavioral metrics for better
    content delivery. To cater and suggest most suited products and services.

    6. GOOGLE ANALYTICS
    We use Google Analytics to help us to understand how you make use of our content and
    work out how we can make things better. These cookies follow your progress through
    our, collecting anonymous data on where you have come from, which pages you visit,
    and how long you spend on the site. This data is then stored by Google in order to create
    reports. These cookies do not store your personal data.

    The information generated by the cookie about your use of the Website, including your
    IP address, may be transmitted to and stored by Google on servers in the United States.

    Google may use this information for the purpose of evaluating your use of the website,
    compiling reports on website activity for us and providing other services relating to
    website activity and internet usage. Google may also transfer this information to third
    parties where required to do so by law, or where such third parties process the
    information on Google's behalf. Google will not associate your IP address with any other
    data held by Google. By using this website, you consent to the processing of data about
    you by Google in the manner and for the purposes set out above.

    The Google website contains further information about Analytics and a copy of Google's
    privacy policy pages.

    7. EXTERNAL LINKS ON THE WEBSITE

    The Website may include advertisements, hyperlinks to other websites, applications,
    content or resources. We have no control over any websites or resources, which are
    provided by companies or persons other than Us. You acknowledge and agree that we
    are not responsible for the availability of any such external sites or resources, and do not
    endorse any advertising, services/products or other materials on or available from such
    platform or resources. You acknowledge and agree that We are not liable for any loss or
    damage which may be incurred by you as a result of the availability of those external
    sites or resources, or as a result of any reliance placed by you on the completeness,
    accuracy or existence of any advertising, products or other materials on, or available
    from, such websites or resources. These external websites and resource providers may
    have their own privacy policies governing the collection, storage, retention and
    disclosure of Your Personal Information that You may be subject to. We recommend

    that you enter the external Website and review their privacy policy.

    8. YOUR RIGHTS
    We are providing service that collects survey responses on behalf of survey Creators. If
    you have any questions about a survey, or if you want access, update or delete anything
    in your survey responses, please contact the Company directly.

    Unless subject to an exemption, you have the following rights with respect to your
    personal data:

    a. The right to request a copy of your personal data which we hold about
    you;

    b. The right to request for any correction to any personal data if it is found
    to be 
inaccurate or out of date; 

    c. The right to withdraw Your consent to the processing at any time; 

    d. The right to object to the processing of personal data; 

    e. The right to lodge a complaint with a supervisory authority. 

    f. The right to obtain information as to whether personal data are
    transferred to a third country or to an international organization.

    Where you hold an account with any of our service, you are entitled to a copy of all
    personal data which we hold in relation to you. You are also entitled to request that we

    restrict how we use your data in your account when you log in.

    9. CONFIDENTIALITY
    You further acknowledge that the Platform may contain information which is designated
    confidential by us and that you shall not disclose such information without our prior
    written consent. Your information is regarded as confidential and therefore will not be
    divulged to any third party, unless if legally required to do so to the appropriate
    authorities. We will not sell, share, or rent your personal information to any third party
    or use your e-mail address for unsolicited mail. Any emails sent by us will only be in
    connection with the provision of agreed services, and you retain sole discretion to seek
    for discontinuation of such communications at any point of time.

    10. OTHER INFORMATION COLLECTORS
    Except as otherwise expressly included in this Privacy Policy, this document only
    addresses the use and disclosure of information we collect from you. To the extent that
    you disclose your information to other parties, whether they are on our Platform or on
    other sites throughout the Internet, different rules may apply to their use or disclosure
    of the information you disclose to them. To the extent that we use third party
    advertisers, they adhere to their own privacy policies. Since we do not control the
    privacy policies of the third parties, you are subject to ask questions before you disclose
    your personal information to others.

    11. OUR DISCLOSURE OF YOUR INFORMATION

    We host surveys for survey creators for our platform who are the owners and users of
    your survey responses. We do not own or sell your responses. Anything you expressly
    disclose in your responses will be disclosed to survey creators. Please contact the survey
    creator directly to better understand how they might share you survey responses.

    Information collected will not be considered as sensitive if it is freely available and
    accessible in the public domain or is furnished under the Right to Information Act,
    2005, any rules made there under or any other law for the time being in force.

    Due to the existing regulatory environment, we cannot ensure that all of your private
    communications and other personally identifiable information will never be disclosed in
    ways not otherwise described in this Privacy Policy. By way of example (without limiting
    and foregoing), we may be forced to disclose information to the government, law
    enforcement agencies or third parties. Therefore, although we use industry standard
    practices to protect your privacy, we do not promise, and you should not expect, that
    your personally identifiable information or private communications would always
    remain private. We do, however assure you that any and all disclosure of your personally
    identifiable information shall be personally intimated to you through an email sent to
    your provided email address.

    As a matter of policy, we do not sell or rent any personally identifiable information
    about you to any third party. However, the following describes some of the ways that
    your personally identifiable information may be disclosed:

    a. External Service Providers: There may be a number of services offered by external
    service providers that help you use our Platform. If you choose to use these optional

    services, and in the course of doing so, disclose information to the external service
    providers, and/or grant them permission to collect information about you, then their
    use of your information is governed by their privacy policy.
    b. Law and Order: We cooperate with law enforcement inquiries, as well as other third
    parties to enforce laws, such as: intellectual property rights, fraud and other rights.
    We can (and you authorize us to) disclose any information about you to law
    enforcement and other government officials as we, in our sole discretion, believe
    necessary or appropriate, in connection with an investigation of fraud, intellectual
    property infringements, or other activity that is illegal or may expose us or you to
    legal liability.

    12. ACCESSING, REVIEWING AND CHANGING YOUR PROFILE
    Following registration, you can review and change the information you submitted at the
    stage of registration, except Email ID and mobile number. An option for facilitating such
    change shall be present on the Platform and such change shall be facilitated by the User.
    If you change any information, we may or may not keep track of your old information.
    We will not retain in our files information you have requested to remove for certain
    circumstances, such as to resolve disputes, troubleshoot problems and enforce our
    terms and conditions. Such prior information shall be completely removed from our
    databases, including stored ‘back up’ systems. If you believe that any information, we
    are holding on you is incorrect or incomplete, or to remove your profile so that others
    cannot view it, the User needs to remediate, and promptly correct any such incorrect
    information.

    13. CONTROL OF YOUR PASSWORD
    When you sign up to become a Member, you will also be asked to choose a password.
    You are entirely responsible for maintaining the confidentiality of your password. It is
    important that you protect it against unauthorized access of your account and
    information by choosing your password carefully and keeping your password and
    computer secure by signing out after using our services.

    You agree not to use the account, username, email address or password of another
    Member at any time or to disclose your password to any third party. You are responsible
    for all actions taken with your login information and password, including fees. If you
    lose control of your password, you may lose substantial control over your personally
    identifiable information and may be subject to legally binding actions taken on your
    behalf. Therefore, if your password has been compromised for any reason, you should
    immediately change your password. You agree to notify us immediately if you suspect
    any consistent unauthorized use of your account or access to your password even after
    changing it.

    14. SECURITY
    We treat data as an asset that must be protected against loss and unauthorized access.
    We employ many different security techniques to protect such data from unauthorized
    access by members inside and outside the Company. We follow generally accepted
    industry standards to protect the Personal Information submitted to us and information
    that we have accessed.

    However, as effective as encryption technology is, no security system is impenetrable.

    Our Company cannot guarantee the security of our database, nor can we guarantee that
    information you provide won’t be intercepted while being transmitted to the Company
    over the Internet.

    15. SEVERABILTY
    Each paragraph of this Privacy Policy shall be and remain separate from and
    independent of and severable from all and any other paragraphs herein except where
    otherwise expressly indicated or indicated by the context of the agreement. The decision
    or declaration that one or more of the paragraphs are null and void shall have no effect
    on the remaining paragraphs of this privacy policy.

    16. AMENDMENT
    Our Privacy Policy may change from time to time. The most current version of the policy
    will govern our use of your information and will always be at the Platform. Any
    amendments to this Policy shall be deemed as accepted by the User on their continued
    use of the Platform.

    17. AUTOMATED DECISION MAKING
    As a responsible company, we do not use automatic decision-making or profiling.

    18. CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL
    REQUESTS

    To withdraw your consent, or to request the download or delete your data with us for

    any or all our products & services at any time, please email to support@elephantrunk.in
    from your registered email address..

    19. CONTACT US
    If you have any questions or concerns regarding this privacy policy, you should contact
    us by sending an e-mail to please email to support@elephantrunk.in ..

    Information Provided in the website may not be 100% accurate and may be provided for
    promotional purposes of the business
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